Shipping Policy

Thank you for shopping at BirthdayEnergy.com. We are committed to delivering your customizable birthday merchandise for humans and pets in a timely and efficient manner. This Shipping Policy outlines our shipping procedures and options.

1. Processing Time

Orders are typically processed within 1-3 business days. Customized products, especially those created using the AI Design Studio, may require additional processing time. You will be notified of any delays.

2. Shipping Options & Delivery Estimates

We offer the following shipping options:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination. Please allow 10-21 business days for international delivery.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, such as weather conditions, holidays, and carrier delays.

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before placing your order.

We may offer free shipping promotions from time to time. Please check our website or sign up for our newsletter to stay informed about these offers.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier’s website.

5. Shipping Address

Please ensure that you provide an accurate and complete shipping address during checkout. We are not responsible for orders that are delivered to an incorrect or incomplete address provided by the customer.

6. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to import duties, taxes, and other fees imposed by the destination country. These fees are the responsibility of the customer.

7. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please contact us immediately at [Your Contact Email Address]. We will work with the carrier to investigate the issue and resolve it as quickly as possible.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at [Your Contact Email Address].