Refund and Return Policy
At BirthdayEnergy.com, we are committed to providing you with high-quality, customizable birthday gifts. We understand that sometimes returns or refunds may be necessary. This Refund and Return Policy outlines our policies and procedures for handling such situations.
1. Customizable and Personalized Products
Please note that because our products are highly customizable and personalized using our AI-assisted design tools, we generally do not accept returns or offer refunds unless the product is defective or there is an error on our part. We encourage you to carefully review your design and customization choices before placing your order.
2. Defective Products or Errors
If you receive a defective product or if there is an error in your order (e.g., incorrect customization, wrong item), please contact us within 7 days of receiving your order. To expedite the process, please provide the following information:
- Your order number
- A clear description of the defect or error
- Photos of the defective product or the error
We will review your claim and, if approved, we will offer one of the following solutions:
- Replacement: We will send you a replacement product with the correct customization or a non-defective item at no additional cost.
- Refund: If a replacement is not possible or desired, we will issue a full refund for the purchase price of the defective or incorrect product.
3. Non-Returnable Items
The following items are non-returnable:
- Products that have been used or damaged after receipt (unless the damage is due to a manufacturing defect).
- Products that have been customized according to your specifications, unless there is a defect or error on our part.
- Products returned without prior authorization.
4. Return Process (If Applicable)
In certain cases, we may request that you return the defective or incorrect product to us. If a return is required, we will provide you with a prepaid shipping label and detailed instructions on how to return the item. Please ensure that the product is securely packaged to prevent damage during transit.
5. Refund Processing
If a refund is approved, it will be processed within 7-10 business days after we receive the returned product (if applicable) or after we approve your claim. The refund will be issued to the original payment method used to place the order.
6. Cancellation Policy
You may cancel your order within 24 hours of placing it, provided that the customization process has not yet begun. To cancel your order, please contact us immediately with your order number. Once the customization process has started, we are unable to cancel your order.
7. Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
8. Contact Information
If you have any questions about this Refund and Return Policy, please contact us at Contact & Support.