Refund and Return Policy

Thank you for shopping at BirthdayEnergy.com. We strive to provide high-quality customizable birthday merchandise for humans and pets. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Customized Products

Please note that customized products, especially those created using the AI Design Studio, are non-refundable unless the product is defective or the customization does not match your approved design. If you receive a defective customized product or one that does not match your approved design, please contact us within 7 days of receiving the product to arrange for a replacement or refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email Address] and send your item to: [Your Return Address].

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged Items

If you receive a damaged item, please contact us immediately at [Your Contact Email Address] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.

7. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us at [Your Contact Email Address] to request a return authorization.
  2. Package the item securely in its original packaging, if possible.
  3. Include the receipt or proof of purchase.
  4. Ship the item to: [Your Return Address]

8. Contact Us

If you have any questions on how to return your item, contact us at [Your Contact Email Address].